Refund Policy

Refund Policy

Last updated May 23, 2019

The team at VBI works tirelessly to create a digital product that is bound to help your stream’s appearance and production value. Since our products are digital downloads, we do not allow or offer refunds after a product has been downloaded. Please take the time to carefully read and review the contents of the design item before you purchase.

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

Support

If you encounter any issues with setting up your designs, please check out our knowledge base or contact us. Our Client Success Team is here to help you.

Listing error

We strive to describe items as accurately as possible, but we’re human and can make mistakes. If we’ve made an error in a listing description, we’ll be happy to make the situation right.